To ensure your order is accurate and delivered promptly, please stay in contact throughout the purchasing process so we can communicate and resolve any issues. Each item is marked with weight information, and the system will automatically calculate shipping costs based on the item's weight.

The entire order process:

FULFILL ORDERS		SHIPPING ORDERS
HANDLING TIME The time it takes to prepare your orders to be tailored or to be shipped.	TAILORING TIME Referring to the product description, in stock costumes no tailoring time, different costumes require different time.	SHIPPING TIME The time for your items to be delivered from our warehouse to your destination.
TOTAL TIMES TO RECEIVE YOUR ORDERS

1. Handling Times
It usually takes about 3 business days to process your orders, which does not include holidays.

2. Tailoring Times:
Referring to the product description, when the costume is in stock, no tailoring time is required, when the costume is out of stock or the costume is pre-ordered, tailoring is required, and different costumes require different time.

3. Shipping Times

	Shipment	Shipping Times
Standard shipping	United States	Estimates 7-14 Business days
	Canada	Estimates 8-15 Business days
	Europe	Estimates 6-10 Business days
	United Kingdom	Estimates 6-10 Business days
	Australia	Estimates 6-10 Business days
	Asia	Estimates 6-8 Business days
	Southeast Asia	Estimates 6-8 Business days
Express shipping	United States	Estimates 5-8 Business days

Shipping times are estimates, calculated from the ship date, not the order date, and may take longer than expected due to invalid addresses, customs clearance procedures or other reasons. The price will change according to market conditions. Currently, express shipping is only available for United States and United Kingdom addresses. If you can't place an order or can't find the shipping way you want, please feel free to contact us and we will do our best to help you with completing your purchase.

4. Shipping Cost
Shipping costs are based on product weight and they vary for different products and quantities shipped to different countries/regions. Shipping cost information will be displayed before you check out.

5. About tariffs and VAT tax
All products sold in our store include tariffs and VAT tax. You don't need to pay extra fees while you receive your package.

6. Order Tracking
A. Once your order has been processed, you will receive an email with a tracking number. This means your order has been sent to our warehouse for packing or tailoring (if the costume requires tailoring).
B. You can track your order here: https://ylevol.com/apps/track123 using your tracking number.
C. You can also contact our customer service to help you to track your order by emailing info@ylevol.com.

8. Shipping Location
Our warehouses are located in Hangzhou, China.
Contact information:
Address: 38 Xiangyuan Road, Gongshu District, D308, Hangzhou, 310011 Zhejiang, China
Email: info@ylevol.com

9. Shipping Area
Currently, we can ship to the following countries and regions (POBOX addresses are not accepted in all regions), If you are in a country or region where you cannot place an order, please contact us for confirmation:

North America: United States (excluding APO/FPO address), Canada.

Europe: United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Austria, Sweden, Poland, Ireland, Greece, Bulgaria, Portugal, Hungary, Czech Republic, Finland, Denmark.

Asia Middle East and Australia: Japan, Korea, Singapore, Malaysia, Thailand, Vietnam, Australia, New Zealand, UAE, Saudi Arabia.

10. Address changes

A. Before shipment
Please contact us to modify the address free of charge.

B. After Shipment
We will not be able to change the address after shipment. However, we can try to contact the shipping company to change it, but we cannot guarantee that it will be successful.